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Information on this web site is provided by Community Resources Information, Inc., an independent non-profit organization not affiliated with any government agency or program. |
- Cash Assistance Programs
- Child Care and Preschools
- Education Programs
- Employment & Job Training
- Energy & Utility Assistance
- Financial Programs
- Food Programs
- Health Care - General
- Health Care - Specialized
- Home Care / Long-Term Care
- Homelessness Programs
- Housing Programs
- Legal Assistance
- Tax Credits
- Transportation Services
- Disability Resources
- Domestic Violence Resources
- Ex-Offender Resources
- HIV / AIDS Resources
- Immigrant Resources
- Senior Resources
- Youth Resources
How to Contact Us
MassResources.org Contact Information
MassResources.org is an information web site that is run by a small non-profit organization, Community Resources Information, Inc. We are not a government agency nor are we part of any government program or department.
We can help you find information, but we cannot help you with specific problems you may be having with assistance programs described on this web site. We do not provide direct services.
If you have a question, problem, or suggestion about MassResources.org, please follow these guidelines:
| Question or Problem | What to do |
|---|---|
| Do you have a suggestion or comment about the MassResources.org web site? |
Send e-mail to: Suggestions or comments Important! Do not send any personal information in an email. |
| Do you want to report a MassResources.org web site problem, error, dead link, or update? | Send e-mail to: Corrections or updates |
| Are you having a specific problem with a government assistance program? | Please contact the agency in charge of the program. See the Agency Contact Information below. |
| Do you have a question about your specific benefits, or about your account information? | Please contact the agency in charge of the program. See the Agency Contact Information below. |
| Do you want to report fraud, waste, or abuse in a public assistance program? | Please follow the steps outlined in Reporting Fraud below. |
| Do you have a general comment about this web site that you would like to share with our web site visitors and staff? | Please visit our Feedback page. |
| Do you want to visit us on Facebook? |
 MassResources.org on Facebook |
| Do you want to follow us on Twitter? |
 MassResources.org on Twitter |
| Are you interested in starting a "Resources" web site like MassResources.org in your state? | Send e-mail to: President, Community Resources Information, Inc. |
Agency Contact Information
Telephone numbers and web sites for many Massachusetts assistance programs are listed below. Click on the program name for more information. Some programs include a link to an online application.
| Program | Agency | Contact |
|---|---|---|
| Fuel Assistance (LIHEAP) | Local fuel assistance agencies |
Fuel Assistance Agencies Statewide 1-800-632-8175 |
| Health Safety Net | Community Health Centers (CHCs) and local hospitals |
Community Health Centers Massachusetts Hospitals Help Desk: 1-877-910-2100 |
| Income-eligible Child Care (vouchers) | Child Care Resource & Referral Agencies (CCR&Rs) |
CCR&R Agencies Statewide 617-988-6600 (EEC) |
| MassHealth | MassHealth |
MassHealth Application Statewide 1-888-665-9993 |
| Section 8 Tenant-based Vouchers |
Public Housing Agencies (PHAs); and DHCD Regional Housing Agencies |
PHA Contact Information PHA Info: 1-800-955-2232 Regional Housing Agencies Statewide: 1-800-224-5124 |
| SNAP Food Stamps | Department of Transitional Assistance (DTA) |
DTA Office Locations Statewide 1-800-249-2007 |
| Supplemental Security Income (SSI) | Social Security Administration (SSA) |
SSA Office Locator Nationwide 1-800-772-1213 Email: Ask SSA a Question |
| Transitional Aid to Families with Dependent Children (TAFDC) | Department of Transitional Assistance (DTA) |
DTA Office Locations Statewide 1-800-249-2007 |
| Unemployment Insurance | Division of Unemployment Assistance (DUA) |
Unemployment Insurance Walk-In Centers Boston: 617-626-6800 Other: 1-877-626-6800 |
For programs that are not listed, you can use our Search Tool (located at the top of each page), or you can use the menu buttons on the left to find the program you want. Agency contact information is listed on the "Overview" and "How Do I Apply?" pages for each program.
Reporting Fraud
If you want to report fraud, waste, or abuse in an assistance program, please follow the steps below. If a program is not listed, call the contact number for the program listed under Agency Contact Information.
| Benefit Program | How to Report Fraud |
|---|---|
| MassHealth |
MassHealth has a 24-hour toll-free fraud hotline where you can report fraud, waste, or abuse relating to MassHealth:
Hotline hours are Monday through Friday, 9 AM to 5 PM, to speak to a person. At all other times, you can leave a voicemail message. You can use the hotline to report member or provider fraud, identification theft, or any other concern about misuse of MassHealth benefits and services. |
| Medicare |
The Office of the Inspector General (OIG) of the U.S. Department of Health and Human Services (HHS) is in charge of Medicare fraud prevention. You can report Medicare fraud in these ways:
You do not have to give your name. You should include the type of fraud, and whatever information you have about the person or organization that is committing the fraud. |
| Section 8 and other rent assistance programs |
The HUD Office of the Inspector General (OIG) is in charge of fraud prevention for Section 8. The OIG makes sure that HUD rent assistance money is used properly. The OIG investigates complaints about tenants, landlords, businesses, or agencies that are not following the rules of the Section 8 program. To report Section 8 fraud, contact the OIG Hotline:
For more information, see OIG Fraud Prevention Hotline FAQs on the HUD web site. To report fraud in state rental assistance programs, you should call the DHCD Division of Public Housing and Rental Assistance at 617-573-1100. You may also call your local housing agency. |
|
SNAP food stamps TAFDC |
The Bureau of Special Investigations (BSI), part of the State Auditor's Office, is in charge of fraud prevention for SNAP food stamps, TAFDC, and other DTA public assistance programs in Massachusetts. The BSI has a 24-hour confidential Fraud Hotline at 1-800-FRAUD-99, run by the Department of Transitional Assistance, to report cases of fraud in DTA programs, including SNAP food stamps and TAFDC. The State Auditor's Office also has an online Fraud Reporting Form, a fraud hotline (617- 727-6771), and an e-mail "Information Line" that you can use to report fraud: Infoline@SAO.state.ma.us. You can read BSI Fraud Reports at Bureau of Special Investigations Reports on the State Auditor's web site. |
| Social Security programs |
The Office of the Inspector General (OIC) of the Social Security Administration (SSA) is in charge of fraud prevention for Social Security programs. The OIC has a fraud hotline for reporting SSA fraud, waste, or abuse. You can report fraud, waste, or abuse:
When you make a report, you should give as many details as possible, including the name, Social Security number, date of birth, address, and phone number of the person committing the fraud, and any victims. For more information, see Report Fraud, Waste, or Abuse on the SSA web site. |
| Workers' Compensation |
The Insurance Fraud Bureau (IFB) of Massachusetts is in charge of fraud prevention for workers' compensation and other types of insurance. To report an employee who is making a false claim, or to report any other type of workers' compensation fraud, call the Insurance Fraud Hotline at 1-800-32FRAUD (1-800-323-7283). You can also use the IFB Hotline Tip Form on the IFB web site. You do not have to give your name. To report an employer who does not have workers' compensation insurance, call the Department of Industrial Accidents Employer Fraud Hotline at 1-877-MASSAFE (877-627-7233) x214. |