For more information, click on the questions below:

What is utility shutoff protection?

Massachusetts laws prevent utility companies from shutting off service to people in special situations. Each utility company in Massachusetts must follow the laws and provide service to households that qualify for shutoff protection.

Am I eligible?

Senior households, low-income families with infants, people with serious illnesses who cannot afford to pay their utility bills, tenants whose landlords are responsible for utility bills, and low-income people who would be without heat during the winter are eligible for shutoff protection.

What benefits will I get?

Utility companies cannot shut off service to households that qualify for shutoff protection. During the winter months, utilities cannot shut off service to low-income households if those households would be left without heat.

How do I apply?

You should call your utility company to register for shutoff protection. For the customer service number of your gas or electric company, see our Utilities Directory or go to the DPU list of City/Town Utility Companies. If you need more information or have questions about your rights, call the Department of Public Utilities (DPU) at 1-877-886-5066.

Useful links

Links to other web sites with information about utility shutoff protection.

Utility Shutoff Protection section last updated on 4/14/10