MassResources.org: Privacy Policy and Terms of Use

Accuracy of content

MassResources.org is operated by Community Resources Information, Inc. (CRI), a non-profit, charitable (501c3) organization. CRI provides this web site as part of its mission to help families and individuals find the community resources they need to improve their lives. For more information about CRI, please visit the Community Resources Information, Inc. web site.

We at CRI make every effort to provide accurate information on this web site. However, due to the changing nature of eligibility requirements and other rules regarding assistance programs, we cannot guarantee that the information will always be correct. In addition, because the rules are often complicated, advocates, service providers, lawmakers, and others do not always agree on how the rules should be interpreted.

The Benefit Screener and Eligibility Checks on this site are screening tools to help you find out if you are likely to be eligible for benefit programs. Because these screening tools are designed to be easy to use, they sometimes make generalizations rather than taking every detailed rule into account. Therefore, especially if your situation is special, the feedback you get may be incorrect. To get an official eligibility decision, you must file an application with the agency in charge of the program.

If you believe that information on this web site is out-of-date, inaccurate, insufficient, or misleading in some way, please send us an e-mail so that we may look into correcting the possible error. Also please let us know if you believe that the feedback you got from our screening tools was not correct (for example, you think you are eligible, but the screening tool says you most likely are not).

External links

On some MassResources.org web site pages, we include links to external web sites that offer program applications, agency addresses and phone numbers, or other important information. These external web sites are created and maintained by other organizations. As a policy, MassResources.org only links to government or non-profit agency web sites that appear to provide current and unbiased information. We make every effort to check these links on a regular basis.

However, MassResources.org has no control over the format of external sites, the accuracy of their information, their viewpoints, or their privacy policies. Therefore, MassResources.org takes no responsibility for the content or legality of these external sites or any subsequent links. The external links on our web site do not constitute an endorsement or approval of the external sites or the organizations that control them. Any questions or comments about the content or policies of external web sites should be directed to the organizations in control of those sites.

Privacy policy

We take protecting your privacy very seriously and do not collect any personal information about you. We do not ask for your name, your address, or any other information that would identify you. Information you enter in our Eligibility Checks is only used to determine if you are likely to qualify for a particular benefit program, and is never read by anyone at MassResources.org or stored in any form.

We never sell or share your e-mail address if you sign up for our newsletter or give us your e-mail address for any other reason. In addition, we include an unsubscribe link in all our newsletters so that you may remove your e-mail address from our mailing list at any time.

Terms of use

We designed this web site to help you learn about the benefit programs and services available in your community and the likelihood of your being eligible for them. The information we provide is based on the rules, regulations, and policies of the benefit programs and their administrators. Because we are an independent organization, not affiliated with the government or other agency, we do not make official statements or rulings. Official determinations must come from the agencies in charge of the programs. In addition, we do not control how programs are run, or whether the benefits for which you are eligible are actually available to you.

MassResources.org offers Eligibility Checks and a Benefit Screener to help you find out if you are likely to qualify for benefit programs. If you use the screening tools, you should answer the questions accurately. If the information you enter is not correct, the feedback you get about your eligibility for benefits will not be valid. You should also be aware that the results you get here are unofficial, and that you must contact the agency in charge of the program to get an official eligibility decision.

All content and feedback provided on this web site is for informational purposes only and is intended only for residents of Massachusetts. Community Resources Information, Inc. (CRI) disclaims all responsibility for any decisions that users may make, for themselves or for someone else, based on the content or feedback. In using the MassResources.org web site, you agree to indemnify and hold CRI and its directors, officers, employees, and affiliates harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the content or features contained on this web site. The information provided on this web site is not intended to replace professional advice and opinions. CRI does not specifically endorse or recommend any service providers or benefit programs described or listed on this web site.

Accessibility

Our goal is to make the Mass Resources web site accessible to all users, including those using various forms of assistive technology. Accordingly, to the extent possible, we have followed the accessibility guidelines of the World Wide Web Consortium (W3C) and Section 508 of the Federal Rehabilitation Act.

If you experience a problem when visiting our web site, please contact us by e-mail.

The following information will help us correct the problem:

• the web site address (URL) of the page you were trying to view.
• the type of adaptive equipment you are using, if any.
• a description of the problem, including any error messages you may have received.

Copyright

The information that is provided on this web site may be printed out and used by individuals and service providers only for use in learning more about benefits and programs available to residents of Massachusetts. The MassResources.org web site is protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright laws, international conventions, and other copyright laws. The contents of the MassResources.org web site are for noncommercial use. All materials and features contained on this web site are owned or controlled by Community Resources Information, Inc. (CRI) or the party credited as the provider of the content.

In using this web site, you agree to abide by all copyright notices. You acknowledge and agree that the MassResources.org web site contains proprietary intellectual property, both in content and programming software. Except as expressly authorized by CRI, you agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the web site (or software), in whole or in part. You agree not to exploit any portion of the content or features provided on this web site for the purpose of running a similar web site without the expressed written consent of CRI. In addition, you agree not to copy or reproduce any content or features of this web site (outside of personal use or professional use as a service provider) without the expressed written consent of CRI.

Modification to service

CRI reserves the right to modify the MassResources.org web site at any time and to discontinue, either temporarily or permanently, this service.